BU
BU
Business Psychology Consultancy
Business Psychology Consultancy 

Culture Change & Values

Your brand is what people say about you when you are not in the room.

 

Your company culture is the set of values that drive employee’s behaviour to bring your brand.

 

The most profitable companies are seen as a desirable company to work for, which helps to recruit the very best talent, and retain the best employees (reducing attrition and recruitment costs). 

 

4 Steps to building a positive company culture:

 

1. Identify company Values (what really drives your business, your purpose, why you do what you do) i.e. excellent customer service

 

2. Link Values to specific Desired Behaviours (how will people behave in alignment to these values?) i.e. polite, professional, always ask how else can I help; for internal and external customers

 

3. Recruit against these values and desired behaviours (build a competency behaviour framework that is the basis of all your recruitment (job descriptions, interview questions etc) at every level of the org, as well as all of your development and performance reviews)

 

4. Ensure your leaders are role-modelling the new Company Culture (do the managers / leaders need additional development to help them be more engaging to motivate their teams?)

 

Easy! 

 

I can help you create a stronger company culture that attracts and keeps talented people. 

 

Aligning Core Values to KPIs

The way your people behave at work impacts customer service, customer satisfaction and customer loyalty. These link directly to your profitability.

 

Therefore, your values are a key element of your company culture. 

Your company values enable you to effectively align your

  • competency framework
  • recruitment practices
  • performance management
  • sales or service KPIs

Creating or redefining your values and company culture is an important step if you want to improve employee and customer satisfaction. It can be a huge task, but I take clients through a few simple stages and support senior leaders during this process. 

 

If you would like to talk through potential culture change programmes or you'd like to re-visit your company values, I can help.

If you would like more information on a particular programme, please send me a message using the form below.

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Book your 30-minute

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07717572157

jess@jessbaker.co.uk

What clients say...

"I have struggled with my confidence trying to find a permanent role for some time and I needed a change. The most important thing is she made me realise my worth. Jess is a great listener, calm, fun and committed. I have stopped beating my self up about stuff and have a more positive outlook on my future and abilities, thanks to Jess's guidance. I can't recommend her services enough."

D.C., Career Coachee

"I found the workshop very engaging, informative and insghtful... plus Jess's delivery made it enjoyable and fun. I came away putting new knowledge and practical actions immediately in place, which has made a big diference. I definitely experienced a 'shift' as a result! Thank you!"

Cory Cook, Productivity Coach

"Jess is engaging and insightful. A true professional with a passion for her area of business psychology."

Senior Resourcing Manager Financial Services

"Jess is a highly professional and committed Business Psychologist.

She has strong teamworking and leadership skills and brings a great deal of personal energy to her work. She backs this up with a high level of delivery and is fun to work with."

Head of L&D

Global Retail Bank 

"Jess is professional to the core, insightful, detail conscious without loosing

sight of the bigger picture." 

Senior Business Psychologist
Financial Services

"Jess came to speak at my event in Surrey. Well we were in for a treat. She is a fantastic speaker, clear in her views and brings her message across with passion. if you are thinking of having Jess as a speaker, I can guarantee you, you will not be disappointed." 

Leonie wright, Eat Wright Ltd

"Jess Baker is a STAR. She has turned her career on its head several times and her wealth of experience gives her
talks the WOW factor. Always informative, entertaining and thought 
provoking - a true professional."

Jane Hardy, CEO
Fabulous Women Ltd

"Engaging, thought-provoking and humorous talk from psychologist Jess Baker, shining a light on deeply ingrained practices in the beauty and media industry. A 'Must-Hear' message for every woman! "

Monica Castenetto
Life Direction Coach

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